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Privacy Policy

Effective date: August 2026

The Conductor ("we", "us", or "our") operates theconductor.co (the "Site"). This Privacy Policy explains how we collect, use, and safeguard information when you visit our Site, subscribe to our services, or register for our workshops.

1. Information We Collect

We collect information in the following ways:

  • Information you provide directly — name, email address, phone number, company name, and any messages you submit through contact forms, workshop registrations, or newsletter sign-ups.
  • Information collected automatically — IP address, browser type, device information, pages visited, and time spent on the Site, gathered through cookies and analytics tools.
  • Information from third parties — data received when you register through our forms hosted on Google Forms or interact with our blog powered by Ghost CMS.

2. How We Use Your Information

Your information is used to:

  • Respond to inquiries and provide the services you request
  • Process workshop registrations and send event confirmations
  • Send marketing communications when you have opted in
  • Improve our Site's content, performance, and user experience
  • Comply with legal obligations under Thai law, including the Personal Data Protection Act (PDPA)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how you use our Site, and support our marketing efforts. Cookies fall into these categories:

  • Essential cookies — required for the Site to function properly (e.g., remembering your cookie consent choice). These cannot be disabled.
  • Analytics cookies — help us understand which pages are visited and how visitors navigate the Site.
  • Session recording — we use Microsoft Clarity to record how visitors move through pages, including mouse movement, clicks, scrolling and the pages visited in a session. These recordings are aggregated to show us where a page is confusing. Clarity masks text entered into form fields by default, so what you type into a form is not captured in the recording; the form itself is submitted separately, as described above.
  • Marketing cookies — allow us to measure the effectiveness of our campaigns and, where applicable, deliver relevant content.

You can manage your preferences through the cookie banner shown on your first visit, or by clearing your browser's cookies at any time.

4. Third-Party Services

We rely on trusted third-party providers, including:

  • Google Analytics — website traffic analysis
  • Microsoft Clarity — session recordings and heatmaps. You can opt out of Clarity across every site that uses it at clarity.microsoft.com/opt-out.
  • Google Forms — workshop registrations and surveys
  • Ghost — blog content management
  • Google Workspace — email delivery for form submissions

Each provider has its own privacy policy governing how they process data. We recommend reviewing their policies when relevant.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

  • With service providers who assist in operating our Site and delivering our services, bound by confidentiality obligations
  • When required by law, court order, or government request
  • To protect our rights, property, or safety, and that of our users and the public

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form and workshop registration data is typically retained for up to two years unless required otherwise by law.

7. Your Rights (PDPA)

Under Thailand's Personal Data Protection Act, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal exceptions
  • Object to or restrict certain types of processing
  • Withdraw consent for optional data processing at any time
  • Lodge a complaint with the Personal Data Protection Committee

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement reasonable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is fully secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 20. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out: